GENERAL TERMS AND CONDITIONS

If you encounter any issues or have queries related to payments, our dedicated customer support team is available to assist you. Please contact us through the contact page.

Definitions

  1. Madhades B.V.: Madhades B.V., established in the Netherlands, Chamber of Commerce no 85354945.
  2. Customer: the party which Madhades B.V. has entered into an agreement with.
  3. Parties: Madhades B.V. and customer together.
  4. Consumer: a customer who is an individual acting for private purposes.

Applicability

  1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Madhades B.V. . 
  2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
  3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Prices

  1. All prices used by Madhades B.V. are in euros, are inclusive of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise. 
  2. Madhades B.V. is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time. 
  3. Increases in the cost prices of products or parts thereof, which Madhades B.V. could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases. 
  4. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.
  5. Please note that prices are exclusive of any potential import duties or other international fees, which are the sole responsibility of the customer.

Samples / models 

If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it is an indication of the nature of the product, unless the parties have explicitly agreed that the products be supplied conform to the sample or model.

 

Payments and payment term

  1. Madhades B.V. may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount. 
  2. The customer must pay the full amount before delivery. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount before the delivery date, he is legally in default, without Madhades B.V. having to send a reminder or to put him in default.
  3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Madhades B.V. having to send the customer a reminder or to put him in default. 
  4. Madhades B.V. reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

Consequences of late payment

  1. If the customer does not pay within the agreed term, Madhades B.V. is entitled to charge an interest of 2% per month for non-commercial transactions from the day the customer is in default, whereby a part of a month is counted for a whole month.
  2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Madhades B.V.. 
  3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs. 
  4. If the customer does not pay on time, Madhades B.V. may suspend its obligations until the customer has met his payment obligation. 
  5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Madhades B.V. on the customer are immediately due and payable. 
  6. If the customer refuses to cooperate with the performance of the agreement by Madhades B.V., he is still obliged to pay the agreed price to Madhades B.V.. 

Right of recovery of goods 

  1. As soon as the customer is in default, Madhades B.V. is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
  2. Madhades B.V. invokes the right of recovery by means of a written or electronic announcement.
  3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Madhades B.V., unless the parties agree to make other arrangements about this. 
  4. The costs for the collection or return of the products are at the expense of the customer.

Right of withdrawal 

  1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:
  • the product has not been used or damaged
  • it is not a product that can spoil quickly, like food or flowers
  • the product is not specially tailored for the consumer or adapted to its special needs
  • it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
  • the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
  • the product is not a (holiday)trip, a transportation ticket, a catering order or a form of leisure activity,
  • the product is not a separate magazine or a loose newspaper
  • the consumer has not renounced his right of withdrawal
  1. The cooling-off period of 14 days as referred to in paragraph 1 commences:
    • on the day after the consumer has received the last product or part of 1 order
    • as soon as the consumer has received the first the product of a subscription
    • as soon as the consumer has confirmed the purchase of digital content via the internet
  2. The consumer can notify his right of withdrawal via info@madhades.com, if desired by using the withdrawal form that gets delivered with the product.
  3. The consumer is obliged to return the product to Madhades B.V. within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse. 
  4. Visit the Returns & Refunds for more information about our guidelines.

Reimbursement of delivery costs

  1. If the purchase costs are eligible for reimbursement according to the law, Madhades B.V. will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to Madhades B.V. in time. It is important to note that while Madhades B.V. will refund the purchase costs, we do not cover any shipping or return costs associated with the product return. These costs are the responsibility of the consumer.
  2. Madhades B.V. will refund the purchase cost of products upon a successful and valid return. Currently, we do not cover any expenses related to returning the product. The refund will be processed within 14 days after we receive the product in our storage, provided that the consumer has returned the product in accordance with our return policy. It is important to understand that all costs associated with returning the product, including shipping or transport expenses, are the responsibility of the consumer. The refund issued by Madhades B.V. will only include the amount initially paid for the product; no additional return costs will be reimbursed.

 

Reimbursement of return costs

If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer.  
 

Suspension of obligations by the customer

The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

 

Right of retention 

  1. Madhades B.V. can appeal to his right of retention of title and in that case retain the products sold by Madhades B.V. to the customer until the customer has paid all outstanding invoices with regard to Madhades B.V., unless the customer has provided sufficient security for these payments. 
  2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Madhades B.V..
  3. Madhades B.V. is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Settlement 

The customer waives his right to settle any debt to Madhades B.V. with any claim on Madhades B.V.. 

 

Retention of title 

  1. Madhades B.V. remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Madhades B.V. under whatever agreement with Madhades B.V. including of claims regarding the shortcomings in the performance.
  2. Until then, Madhades B.V. can invoke its retention of title and take back the goods. 
  3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products. 
  4. If Madhades B.V. invokes its retention of title, the agreement will be dissolved and Madhades B.V. has the right to claim compensation, lost profits and interest.

Delivery 

  1. Delivery takes place while stocks last.
  2. Delivery takes place at Madhades B.V. unless the parties have agreed upon otherwise.
  3. Delivery of products ordered online takes place at the address indicated by the customer. 
  4. If the agreed price is not paid on time, Madhades B.V. has the right to suspend its obligations until the agreed price is fully paid. 
  5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Madhades B.V..

Delivery period

  1. Any delivery period specified by Madhades B.V. is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
  2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from Madhades B.V.. 
  3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Madhades B.V. cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

Actual delivery

The customer must ensure that the actual delivery of the products ordered by him can take place in time.

Transport costs 

Transport costs are paid by the customer, unless the parties have agreed upon otherwise.

 

Packaging and shipping 

  1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Madhades B.V. may not be held liable for any damage.
  2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Madhades B.V., failing which Madhades B.V. cannot be held liable for any damage.

Storage 

  1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
  2. Any extra costs as a result of premature or late purchase of products are entirely at the customer's expense.

Guarantee

  1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material. 
  2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
  3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

Exchange

  1. Currently, we do not facilitate direct exchanges. Kindly return the desired items to us and initiate a fresh order for the appropriate product through our online platform.

    Indemnity

    The customer indemnifies Madhades B.V. against all third-party claims that are related to the products and/or services supplied by Madhades B.V.. 

     

    Complaints

    1. The customer must examine a product or service provided by Madhades B.V. as soon as possible for possible shortcomings.
    2. If a delivered product or service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Madhades B.V. of this as soon as possible, but in any case within 1 month after the discovery of the shortcomings. 
    3. Consumers must inform Madhades B.V. of this within two months after detection of the shortcomings.
    4. The customer gives a detailed description as possible of the shortcomings, so that Madhades B.V. is able to respond adequately. 
    5. The customer must demonstrate that the complaint relates to an agreement between the parties.
    6. If a complaint relates to ongoing work, this can in any case not lead to Madhades B.V. being forced to perform other work than has been agreed.

    Giving notice

    1. The customer must provide any notice of default to Madhades B.V. in writing.
    2. It is the responsibility of the customer that a notice of default actually reaches Madhades B.V. (in time). 

    Joint and several Client liabilities

    If Madhades B.V. enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Madhades B.V. under that agreement. 

     

    Liability of Madhades B.V.

    1. Madhades B.V. is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence. 
    2. If Madhades B.V. is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
    3. Madhades B.V. is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
    4. If Madhades B.V. is liable, its liability is limited to the amount paid by a closed (professional) liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
    5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

    6. Madhades B.V. takes great care in ensuring the quality and safety of all our products. However, we explicitly disclaim any liability for any harm, injury, or damages that may occur as a result of using or handling our products. This includes, but is not limited to, injuries sustained while receiving, opening, trying on, using, or returning our products.

    Expiry period

    Every right of the customer to compensation from Madhades B.V. shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Dutch Civil Code.

     

    Dissolution

    1. The customer has the right to dissolve the agreement if Madhades B.V. imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance. 
    2. If the fulfillment of the obligations by Madhades B.V. is not permanent or temporarily impossible, dissolution can only take place after Madhades B.V. is in default. 
    3. Madhades B.V. has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Madhades B.V. good grounds to fear that the customer will not be able to fulfill his obligations properly. 

    Force majeure

    1. In addition to the provisions of article 6:75 Dutch Civil Code, a shortcoming of Madhades B.V. in the fulfillment of any obligation to the customer cannot be attributed to Madhades B.V. in any situation independent of the will of Madhades B.V., when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Madhades B.V. . 
    2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages. 
    3. If a situation of force majeure arises as a result of which Madhades B.V. cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Madhades B.V. can comply with it. 
    4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part. 
    5. Madhades B.V. does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

    Modification of the agreement

    If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly. 

     

    Changes in the general terms and conditions

    1. Madhades B.V. is entitled to amend or supplement these general terms and conditions. 
    2. Changes of minor importance can be made at any time. 
    3. Major changes in content will be discussed by Madhades B.V. with the customer in advance as much as possible.
    4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions. 

    Transfer of rights

    1. The customer cannot transfer its rights deferring from an agreement with Madhades B.V. to third parties without the prior written consent of Madhades B.V.. 
    2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code. 

    Consequences of nullity or annullability

    1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions. 
    2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Madhades B.V. had in mind when drafting the conditions on that issue.

    Applicable law and competent court

    1. Dutch law is exclusively applicable to all agreements between the parties. 
    2. The Dutch court in the district where Madhades B.V. is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.

    Drawn up on March the 25th, 2022.