How can we help?

Frequently Asked Questions

Q: Can the general terms and conditions of Madhades change?

A: Yes, Madhades B.V. retains the right to amend or supplement the general terms and conditions. Minor changes can be made at any time, and major changes will be discussed with the customer as much as possible in advance.

Q: Can I transfer my rights from an agreement with Madhades?

A: Customer cannot transfer rights from an agreement to third parties without the prior written consent of Madhades B.V.

Q: Is my payment secure with Madhades?

A: Absolutely. We utilize advanced e-commerce infrastructure and partner with reputable platforms like Shopify and Stripe to ensure every transaction is smooth and secure.

Q: What payment methods do you accept?

A: We accept major credit cards, debit cards, direct bank transfers in specific regions, and some third-party payment solutions. Please check availability at the checkout page.

Q: How long does standard home delivery take?

A: Standard home delivery typically takes 3-4 business days.

Q: Do you offer express delivery?

A: Yes, we offer expedited delivery for select countries, which typically takes 1-2 business days. Please check availability at the time of purchase.

Q: Can I return the items I purchased?

A: Yes, items can be returned within 14 days of receipt, provided they are in their new, original condition.

Q: Do you offer exchanges?

A: At this time, we do not offer exchanges.

Q: What is unique about Madhades?

A: Madhades is a distinctive Dutch fashion brand, focusing on high-end streetwear inspired by ancient history and mythology. Our designs represent artistic representations of empires, emperors, gods, and civilizations from antiquity, with a commitment to luxury and intricate detailing.

Q: How can I contact Madhades for further assistance?

A: For any further assistance or inquiries, please refer to our Contact Us page. Our dedicated customer service team will be pleased to assist you.

Q: I still have more questions; where can I find more information?

A: For general information, please refer to our detailed FAQ section. If you require more personalized assistance, please do not hesitate to reach out to our Customer Care team.

I : What is Madhades?

Madhades B.V. is a prestigious clothing brand established in the Netherlands, specializing in delivering high-quality, trendsetting fashion products.

II : How can I contact for queries or issues related to payments?

For any issues or queries related to payments, please contact our dedicated customer support team through our contact page.

III : Are the prices listed on the website inclusive of VAT?

Yes, all prices listed by Madhades B.V. are in euros and are inclusive of VAT. They do not include administration costs, levies, and shipping or transport expenses unless stated otherwise.

IV : Is it possible to cancel an online purchase?

Yes, consumers may cancel an online purchase during a cooling-off period of 14 days without providing any reason, under specific conditions. Refer to our terms & conditions for detailed information on the right of withdrawal.

V : How can I return a product, and will I get a refund for the delivery costs?

Products can be returned within 14 days after the notification of the right of withdrawal, provided they meet the conditions stipulated in our Returns & Refunds policy. If the purchase and other costs qualify for reimbursement, they will be refunded within 14 days upon receipt of the returned product.

VI : Are there any consequences for late payments?

Yes, late payments will incur an interest of 2% per month for non-commercial transactions from the day the customer is in default. Additional extrajudicial collection costs and other compensations may also apply. For more information, refer to our terms & conditions.

VII : Do you offer exchanges?

Currently, direct exchanges are not facilitated. Please return the items you wish to exchange and place a new order for the desired product through our online platform.

VIII : What are the delivery periods, and what if there is a delay?

The delivery period specified by Madhades B.V. is indicative. Delivery starts once the customer has fully completed the ordering process and received confirmation of the order from Madhades B.V. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract unless expressly agreed upon otherwise.

IX : Who bears the transport costs and risks during delivery?

Transport costs are borne by the customer unless otherwise agreed upon. The risk of loss, damage, or theft passes on to the customer once the products are legally and/or factually delivered.

X : Can I claim compensation if the product received is not as depicted on the website?

All images, colors, drawings, and descriptions on the website are indicative and approximate and cannot lead to any compensation and/or dissolution of the agreement.

XI : Is there any warranty on the products purchased?

Yes, warranty applies to defects caused by faulty manufacture, construction, or material. It does not apply to normal wear and tear and damage resulting from negligence or improper use by the customer.

XII : How do I file a complaint about a product or service?

Customers must inform Madhades B.V. as soon as possible but within 1 month after the discovery of any shortcomings. Consumers must report within two months after detection of the shortcomings. Please provide a detailed description of the shortcomings for an adequate response.

XIII : How is Madhades liable for damages?

Madhades B.V. is liable only for direct damages resulting from or related to the execution of an agreement if and insofar as the damage is caused by intent or gross negligence.

XIV : Is there insurance on the products?

Every product is meticulously crafted to surpass the highest standards. With proper care, they are intended to endure for numerous years. Should you have any inquiries concerning our product quality, our customer service representatives will be delighted to assist you.

XV : How can I be assured of the authenticity and quality of Madhades products?

At Madhades B.V., we prioritize authenticity, luxury, and quality. Every product you purchase is meticulously packaged within a custom Madhades product box, and accompanied by signature wrapping paper, a luxurious story card for exclusive products, a personalized thank you card, and comprehensive inside label providing clear washing instructions. Every product proudly carries the official Madhades brand text logo label, a mark of authenticity and a testament to our dedication to quality. More about our commitment to quality and authenticity can be found here.

XVI : What is the Cookie Policy of Madhades?

We use cookies to enhance functionality, user-friendliness and to better understand our users’ behavior and preferences. Cookies are small text files placed on your computer or mobile device when you visit our website. You can manage your cookie preferences in your browser settings. For more detailed information, please refer to our Cookie Policy here.

XVII : How does Madhades protect my privacy?

Madhades B.V. respects your privacy and is committed to ensuring the automatic processing of personal data is carried out with the utmost care. We have a detailed Privacy Policy outlining how we handle and protect your personal data. You can read our Privacy Policy here.

XVIII : How can I manage and/or refuse cookies on Madhades’ website?

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Madhades website may become inaccessible or not function properly. For more information on managing cookies, consult your browser’s 'help' section or visit

XIX : What do I do if I have questions or complaints regarding my privacy or cookies?

For questions or complaints regarding our privacy practices or cookie usage, please contact our Customer Care team through the Contact Us page.

If you require more personalized assistance, please do not hesitate to reach out to our Customer Care team.

XX : Can I get commercial offers from Madhades?

Yes, you may receive commercial offers from us. If you do not wish to receive them, please send us an email at Your personal data will not be used by our partners for commercial purposes.

XXI : How long does Madhades retain collected data?

The collected data are used and retained for the duration determined by law. For further details, please refer to our Privacy Policy here.

XXII : Are the product images on the website accurate?

While we strive to provide accurate imagery for all products listed on our website, we cannot guarantee that the imagery is an exact representation of the actual product, and no rights can be derived from the imagery that accompanies any offered product on our website.

XXX : How can I contact Madhades for further questions or information?

For questions, product information, or information about the website itself, please contact: or visit our contact page here.

For any more details or queries not covered in this FAQ, kindly refer to our terms & conditions or contact our customer support.